Changes in Kcell billing system
Commencing 1 July 2016 «Kcell» shall change the accounting method for the provided services and their calculation for Kcell clients. The new billing platform AMDOCS shall allow accelerated introduction of the innovation products and services for the users. Besides, migration to the new tariffing system and the new order of calculations shall allow the operator to provide higher level of services and build more personalized relations with the clients.
The new billing system changes a number of conditions for Kcell subscribers. The billing platform at which the Kcell clients with the advance order of accounting are serviced till 1 July 2016 allowed debt formation before the operator, as at the moment of the funds ending at the client’s account the client was able to continue talking or using the mobile Internet. Application of the new billing system shall not allow the operator to put its clients to negative (minus) balance, except international roaming services, as not all partner operators use the connection account system on this type of service in the real time mode*.
Clients with the advance order of accounting shall receive the services only within the limits of the available funds on their accounts. For the clients with credit order of accounting (private and corporate clients) – till completion of the credit limit, except cases provided by Art.43 of the Rules of mobile communication services. Also, Kcell clients with the credit order of accounting shall now have the their credit limit on a revolving basis. It means, despite the fact whether the credit limit has been completed or not till the 1st day of the next month, starting from the new month the client shall have the full amount of its credit limit available.
One more change shall affect the order of withdrawal of subscription fee. Clients with the advance order of accounting during the subscription to the tariff plan shall have the subscription fee withdrawn only for the quantity of days left till the end of the calendar month, including the day of subscription, and after that each 1st day of the month in full amount only if there are enough funds on the account. For example, the client replenished the balance for 2,000 Tenge and on 10 July is subscribing to the tariff plan with the subscription fee of 2,000 Tenge. The amount to be withdrawn shall be 1,419 Tenge for 22 days left till the end of the month, based on the following calculation: 2,000 Tg/31 days*22 days. At that, the volume of services which should be provided as per the chosen tariff plan shall be provided fully till the end of the current month. Thus, on the 1 July the client shall have 581 Tenge on the account (2,000 Tenge minus 1,419 Tenge). To renew the full volume of services as per the chosen tariff plan, the client shall have to replenish its account for the amount of 1,419 Tenge, to make it equal to 2,000 Tenge. When the subscription fee is withdrawn in full, the services under this tariff plan shall be available to the client in full till the 1st day of the next month. If the client does not replenish its account on the 1st day of the next month, the withdrawal for the mobile communication services shall be done from the available amount, i.e. 581 Tenge, but for tariffs provided for non-withdrawal of the subscription fee. For example, the client used 500 Tenge to the 15th day of the month out of available 581 Tenge left on the account on 1st day of the new month. The balance shall be 81 Tenge. In this case the client shall have to replenish the balance for the amount of 1,919 Tenge (2,000 Tenge minus 81 Tenge) in order to make it equal to 2,000 Tenge and renew the full volume of services under the chosen tariff plan. At that the amount proportional to the quantity of days left till the end of the month shall be withdrawn from the client’s account, and the remaining balance shall be transferred to the next month.
Similar terms shall be used for the clients with the credit limit, only the subscription fee is withdrawn in case there is available credit limit. Such approach shall be mainly applied to the corporate clients servicing.
Also, due to launch of the new billing system the order of providing some of the services shall be changed. Kcell Company shall provide the detailed information to its clients on all changes at the following webpages of www.kcell.kz website:
http://www.kcell.kz/en/news/3211/400 - for Kcell private clients;
http://www.kcell.kz/en/news/3212/400 - for Kcell corporate clients
*To avoid possible overpayment the operator shall be obliged to inform the clients on absence of the roaming partner’s system allowing to track the duration of communication in the real time mode, at the moment of the client’s entering the country of such roaming partner.