Having studied the world experience and using advanced mobile technologies, Kcell developed new service — «Business pulse», which can help in daily work and bring efficiency of business of different enterprises to a new level.
This service allows arrangement of mobile customer survey with the help of free SMS. Such easy and convenient tool has a lot of essential advantages, including cover of targeted audience, economic efficiency, control and significant costs cutting for engagement of new customers and keeping of regular ones, extension of clients’ base and increase of company revenues, increase of clients’ loyalty and possibility of feedback.
«Kcell continues launching of process solutions for extension of possibilities of our В2В clients. In modern world success of almost any business depends on level of clients’ satisfaction with products, service and support. We suggest convenient and effective tool aimed to provision of assistance to large, small and medium-sized businesses in establishment of fast feedback communication with their clients and therefore they can become more pro-active to constantly changing consumer’s demands» — mentioned Arti Ots, CEO of the Kcell JSC.
«Business Pulse» provides possibility for each client to express own opinion and assess the work, services or products of those companies, enterprises, they usually use. The Service is simple to use: at first poll of questions and survey information are formed. The poll includes three variants of assessment: positive, negative and request for manager’s call-back. Each type of assessment has its code. Clients can send free SMS to 9119 number with assessment code. In order to increase activity level of voting people the Kcell company will perform giveaway of Smart Phones every month*. At the end of each month clients will receive detailed report with survey results. Detailed information
It should be noted that a lot of famous brands conducts customer researches by using such technologies, however for Kazakhstan this service is unique.
Kcell JSC reserves the right to change giveaway terms or cancel it with no reason given.